How long does it take to create my custom item?
Production times vary depending on the product and order volume. Please refer to the product page for the most up-to-date lead times, or contact us if you need your order by a specific date.
Can I customise my order?
Yes. Many of our products can be personalised or customised. Available options will be displayed on the product page. If you have a special request, please contact us before placing your order.
Will I receive a proof before my order is made?
If a proof is included with your product, it will be sent for approval before production begins. Please check your emails regularly to avoid delays.
Can I make changes after placing my order?
Changes may be possible if production has not yet started. Please contact us as soon as possible after placing your order.
Do you offer Australia-wide shipping?
Yes, we ship Australia-wide. Shipping costs and estimated delivery times will be calculated at checkout.
Can I place a rush order?
If you require your order urgently, please contact us before purchasing and we’ll do our best to accommodate your timeline.
What if my item arrives damaged?
Please contact us within 48 hours of receiving your order and provide photos of the damage so we can assist you.
Do you accept returns or exchanges?
Due to the personalised nature of many of our products, returns and exchanges may not be available unless the item is faulty or incorrect. Please refer to our Returns Policy for more information.
How can I contact you?
You can contact us via our Contact Us page, email, or social media channels, and we’ll get back to you as soon as possible.